Stay safe from impersonation

Someone can copy a logo, a message or a website. None of those things proves that they are Keepable.

What your NIN can and cannot do

Keepable checks a National Identification Number (NIN) and asks the person to complete a liveness check when they open or recover a mailbox. This helps confirm that the person is present and that the identity is theirs. It does not turn the NIN into a password.

A NIN alone cannot sign in to a mailbox, recover one, read a document or sign anything. For everyday access, you use a passkey: your fingerprint, face or device PIN. Recovery repeats the identity and liveness checks before you can create a new passkey.

What we will never ask you to send

Keepable staff will not ask you to send any of these in an email, WhatsApp message, social-media message, phone call or support conversation:

• your NIN or BVN;
• a face capture, selfie video or screen recording;
• your passkey, password, one-time code or OTP.

The only time Keepable uses a NIN is during its identity-verification step. That fact does not make an unsolicited message trustworthy. A criminal can copy the same words and the same design.

If a message or website makes you unsure

Stop before entering or sending anything. Do not continue the conversation with the person who contacted you. Report the message, page or account to security@keepable.co. Include a screenshot or link if you can share it safely.

A stolen NIN alone cannot open or access a Keepable. We cannot prevent a copied website from asking for information outside Keepable. For this reason, we retain only the information needed for verification. We discard the raw NIN after the check and require a passkey for access.